References and Links

The References for EDMS have been identified as exceptionally useful by the EDMS project team. The References area contains a complete reference list for the modules and the Links area has hyperlinked resources. Please select a references format from the list below:

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Balanced Scorecard References

Bertot, J. C., & Davis, D. M. (2004). Planning and evaluating library networked services and resources. Westport, CT: Libraries Unlimited.
Bertot, J. C. & Snead, J. T. (2004). Social measurement in libraries. In K. Kempf-Leonard, (Ed.). Encyclopedia of Social Measurement. San Diego, CA: Academic Press.
Hallowell, R., & Applegate, L. M. (2004). Transforming Singapore's public libraries (Abridged). Case Study 9-802-028. Boston: Harvard Business School Press.
Hallowell, R., Knoop, C., & Siong, N. B. (2001) Transforming Singapore's public libraries. Case Study 9-802-009. Boston: Harvard Business School Press.
Kaplan, R. S., & Norton, D. P. (1996). The balanced scorecard: Translating strategy into action. Boston: Harvard Business School Press.
Kaplan, R. S., & Norton, D. P. (2004). Strategy maps: Converting intangible assets into tangible outcomes. Boston: Harvard Business School Press
Matthews, J. R. (2006). The library balanced scorecard: Is it in your future? Public Libraries, 45(6), 64-71.
Matthews, J. R. (2004). Measuring for results: The dimensions of public library effectiveness. Westport, CT: Libraries Unlimited.
Niven, P. R. (2005). Balanced scorecard diagnostics: Maintaining maximum performance. New York: John Wiley.